04 - Live Ops QA

Live ops QA, paced to your release cadence.

Patch smoke passes, event validation, content drop checks. Weekly retainer or on-demand for heavy coverage when you ship, minimal overhead between releases.

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Overview

On-demand live ops QA that scales with your release cadence.

Live games need QA for every hotfix, patch, and content drop. Most studios don't maintain a full QA team post-launch - the overhead between releases doesn't justify it. We provide on-demand live ops QA that scales with your release cadence.

On retainer, we stay current with your game and are ready to jump in when you ship. Per-update, you bring us in for specific releases. Either model gets you fast turnaround, platform-specific coverage, and a report you can act on before the patch goes live.

The work doesn't end at launch. A regression from a hotfix that reaches players costs more in goodwill than the hotfix saved in engineering time. We catch those before they go out.
Deliverables

What you get for every update we cover

  • Patch smoke passes scoped to each update's risk surface
  • Event and content drop validation in context of the full game
  • Regression testing against previously fixed issues
  • Community bug triage: reproduce player-reported issues, prioritise by impact
  • Per-update written report
  • Fast turnaround options for emergency hotfixes
  • Named senior contact who knows your game
Process

How live ops QA works in practice

01

Onboarding

We play current live version, review patch notes history, and understand your release cadence. By day three we know the game well enough to scope each update ourselves.

02

Update intake

You share the patch notes and build when ready. We scope the smoke pass to the risk surface - broader for major patches, targeted for hotfixes.

03

Smoke pass + regression

Fast pass on the update's changes. Full regression on any issues that were fixed since the last update. Community bugs triaged if flagged.

04

Report & handoff

Written report before the patch ships. New issues logged. Verdict on whether previously fixed issues are clean. Ready for sign-off or escalation in minutes.

Keep your live game stable. Build by build.

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